Support

Need help with Geem? We're here.
Email us anytime
bosoud@bosoud.com

Frequently Asked Questions

How do I restore my subscription on a new device?

Open the app, tap Settings → Restore Purchases, or the same button on the Store screen. Your active subscription will be restored to any device signed into the same Apple ID.

Why did my game credits disappear?

Credits are backed up to your iCloud and Keychain — they should persist even if you reinstall. If they don't appear, confirm you're signed into the same iCloud account and tap Restore Purchases. Contact us if credits are still missing and we'll make it right.

Can I play Geem on the TV?

Yes. Connect via AirPlay or HDMI to mirror the game on a larger screen. The TV display shows a dedicated, big-screen view — the phone acts as the controller.

Can I create my own questions?

Yes. Go to Settings → Customize → Custom categories to create your own categories, then add questions inside each. Custom content is stored on your device.

Is Geem available in English?

Yes. Switch in Settings → Language. The UI flips to English and the built-in trivia questions use their English translations.

Can I get a refund?

All purchases are processed by Apple. Refunds are handled through Apple's Report a Problem page.

Still need help?

Email bosoud@bosoud.com with your device model, iOS version, and a description of the issue. We usually reply within 1–2 business days.